Protect your personal data
When you order a product from us, you do not have to be afraid that a third party can see what you have purchased. We make sure that no one can run amok with your personal data. We will do everything it takes to keep your personal data personal.
The security of your personal data is an extremely important matter to us. The connection between your computer and our ordering system is sent via Secure Sockets Layer (SSL).
You can always contact us if you have any questions or would like to know what we have stored about you. You will find our contact information below. Of course, you can always object to certain uses of your personal data and you can have outdated personal data removed.
What do we want to know about you?
First name and surname
Address and residence
We use your address and residence solely for the purpose of issuing an invoice, in case this is requested by you. We generally do not send out invoices.
We will contact you when there are questions or comments regarding your order. By telephone is somewhat quicker than per email.
We do not get to see your bank or credit card credentials.
Since we do not have a physical store and therefore cannot see your face, we look up your IP address instead. By remembering your IP address, we make sure that no one makes use of your GotCargo account.
We do not send out physical gift cards or codes, but instead send these digitally. For this we need your email address of course, but also when the product is not in stock or when an extra confirmation is required.
Furthermore, we use your data for the following:
You can call us and email us. To make sure you do not have to explain your story more than once, we remember it.
Your personal information is stored in your GotCargo account. Name, invoice address, date of birth, telephone number and login details. Convenient, as you don’t have to enter these things twice. We also save information on your orders, so we can help you a lot quicker.
Preferably, we would like to trust everything and everyone, but this is somewhat naive. Sometimes we have to use customer data to investigate fraud cases, to prevent and work against it. And if you make yourself really, really suspicious, we have to hand over your data to the authorities.